Customer Service

/Customer Service

How To Apologize The Right Way

Did you snap at a member of your food truck staff who didn't get their work done? Or did your mistake on the line make [...]

By |Customer Service|

Effective Communications With Your Food Truck Customers

Outside of selling great food, effective communications with customers is the foundation for all food truck sales. The most important part of customer service is [...]

By |Customer Service|

How To Keep Your Food Truck Customers Coming Back

There are two basic ways for food trucks to increase sales: get new business or increase repeat business. We probably don't need to get into [...]

By |Customer Service|

How To Recover From An Oh Shit Moment

You know that point when you realize you forgot something crucial (in a discussion, in an order, etc...), but it's too late to do anything [...]

By |Customer Service|

What Your Food Truck Service Window Staff Should Never Do

Your service window staff members have more interaction with your food truck customers than anyone else. If they are well-trained, helpful, and friendly, this can be a [...]

By |Customer Service|

How To Respond To A Food Truck Customer Revolt

You might not think of customers as a threat to your food truck business. You would be wrong. Thanks to social media, consumers can now incite [...]

By |Customer Service|

Involve Your Customers To Build Customer Support

When you are dealing with customers, make sure that you and your staff are serving them professionally and courteously. After all, they are the backbone [...]

By |Customer Service|

Use Your Food Truck Customer Passion To Grow Sales

When speaking about customer passion, do you think of customer passion for your brand? Or your passion for your customers? I think most people would [...]

By |Customer Service|

Verify Food Truck Orders For Increased Customer Satisfaction

Do you need evidence that you and your food truck staff must verify food truck orders from your customers? In a recent survey conducted by SMG [...]

By |Customer Service|