Tags Posts tagged with "Customer Satisfaction"

Customer Satisfaction

food truck customer's heart

Ultimately the quality of the food you serve will draw people to your service window; however customers are far more likely to return for purchases of your menu items if they feel valued by the person selling it. So you and your staff members need to learn how to win your food truck customer’s heart.

So How Do You Win Your Food Truck Customer’s Heart?

Your customers are the lifeblood of your mobile food business. So letting your customers know how much you value them is important.

Under-appreciated customers will look elsewhere to make their next food purchase.

Reach out to each of your customers and make sure they know how important they are to your business.

Get your customers talking. There’s no better way to make someone feel valued than by asking his or her opinion. Invite your customers to an online discussion. Set up a customer council. By opening up a discussion and allowing consumers to give their say on areas they’d like to see improved, you’ll start earning their trust.

Introduce the team. Give them the opportunity to meet as many of your staff as possible. Have your service window staff thank them for their business and ask them to tell them a little bit about themselves.

When you or your staff creates an emotional connection with your customers, they are more open to hearing what you have to offer, and much more inclined to keep coming back for more.

This interaction needs to be genuine and shouldn’t never be phony or insincere.

Taking the time to grow and maintain your customer relationships is hands down the best business investment you’ll ever make. By wining your customer’s heart, when your customers are smiling, there’s a greater chance they’ll continue to do business with you over the long run and recommend your food truck to friends. And your bottom line will benefit as a result.

Do you have any additional tips for winning food truck customer’s heart you’d like to share with our readers? If so, please feel free to drop us an email, a DM on Twitter, or a private message on Facebook and we’ll discuss how to provide your information in a future article.

tip of the day

In a recent survey conducted by SMG Benchmark Database, it was confirmed that when a server repeats a customer’s order back to them, it ensures the order was heard correctly and has a significant positive impact on the customer’s experience. When an order is repeated the customers were found to be satisfied 82 percent of the time versus the 60 percent satisfaction when an order was not repeated.

Verifying a customer’s order is a simple way to improve accuracy and minimize the number of problems your customer experiences. When an order was repeated the survey found that only 7 percent of the orders had problems versus the 20 percent that occurred when the orders were not repeated back to the customer.

 

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