Assess Behaviors, Not Just the Results

Assess Behaviors, Not Just the Results

tip of the day

When your star food truck employees churn out great results, it’s tempting to pat them on the back and ask them to keep doing whatever it is they’re doing. However, it’s your job as a mobile food business owner to understand the behaviors that drive those results. Here are two ways to do that:

  • Give separate behavior and results ratings. When the two are combined, it is too easy to give employees a pass for bad behavior when they’re producing positive outcomes. Assessing them separately also ensures that you can give fair behavior ratings without obscuring the business results.
  • Use a 360-degree assessment. These do a better job of getting at behaviors and their impact on other employees. Use the findings to set behavioral goals that each employee can work toward, such as “treat others with respect.”

 

Richard is an architect by degree (Lawrence Technological University, Southfield, Michigan) who began his career in real estate development and architectural planning. In September of 2010 he created Mobile Cuisine Magazine to fill an information void he found when he began researching how to start a mobile hotdog cart in Chicago. Richard found that there was no central repository of mobile street food information anywhere on the internet, and with that, the idea for MCM was born.

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