Today’s tip covers a the topic of social media feedback and being sure as a food truck owner you must stay proactive on it.
I know many of you will tell me that you use social media such as Twitter or Facebook every day, however using it and using it to maximize your food truck’s reputation are two different things. The real reason that some food trucks avoid using social media to its full capacity is because they’re afraid of the almighty bad review. Unfortunately, there will always be unhappy customers and they will find a place and a platform to share their unhappiness. Denial will get you nowhere, but addressing feedback good or bad, gives you additional opportunities. Whether that is a loyal customer or redemption from a bad experience, being proactive about your digital reputation will greatly improve your social media marketing effectiveness.