Never Ask: Do You Need Change?

Never Ask: Do You Need Change?

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food truck tip of the day

tip of the dayI spend a lot of time in food truck lines and I have seen good service, I have seen absolutely spectacular service and I have seen down right awful service.

Today’s Tip of the Day comes from the service I saw at a food truck a couple of months ago.

The customer in front of me had a bill for $12.50. They promptly handed the service window attendant a $20 bill. What happened next took me back…the server asked, “Do you need any change?” Huh? Were they really angling for a $7.50 tip?

What’s worse in my opinion was that the customer wouldn’t have gotten back something even close to what they might if they left a 20% tip. In this case it makes the customer feel stingy for not leaving a nearly 80% tip.

If you are a food truck owner you should be training wait staff that the correct phrase would be “$7.50 is your change” while extending the change back to them. This gives the customer the opening to say “That’s OK” if they intend for them to keep everything.

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