Wait Before You Give Tough Feedback

There are many people that advise that a food truck owners should give tough feedback immediately, preferably within 24 hours of an incident. But next time you have to provide constructive criticism to one of your food truck staff members, consider sleeping on it first.

Many think tough feedback is always negative, like bad news. It implies the recipient has messed up or done something wrong. That’s not necessarily true. Tough by definition is “unyielding, firm, durable.” So it’s more useful to think of tough feedback in that context.

Why Wait Before Giving Tough Feedback

Your input will be far more effective, and better received, if you aren’t feeling agitated. Of course there will be items that need immediate discussion, but if the feedback doesn’t revolve around employee or customer safety put some distance between the offending action and the feedback to gain perspective.

You may need to calm down over several days. This will give you time to prepare, consider the other’s point of view, and deliver the message in a calm and helpful way.

Write It Down

Giving someone tough feedback requires you to get to the point so that the focus and intention is not lost. Spending some time to list what the real issues were and how it might impact our work as a team will be helpful. It will force you to hone in on what needs to be addressed while eliminating any verbal noise.

Don’t Sugar Coat Tough Feedback

Never sugar coat tough feedback. When forced to deliver bad news to my team, be upfront with it. Don’t tap dance around, don’t minimize, just tell the truth. Nine times out of ten, your food truck staff will appreciate your honesty and their desire to trust you as a manager will increase.

Tie Consequences To Actions

When delivering tough feedback, many food truck owners don’t want to hurt people’s feelings. The best way to do this is to review how their actions led to a specific consequence and not insult their intelligence, or competence.

RELATED: Don’t Confuse The Message When Delivering Negative Feedback

The Bottom Line

The ability to give tough feedback ranks as one of the most important and difficult of leadership skills, and giving it isn’t fun. However, when delivered correctly, it can be the most valuable feedback you can give to an employee. Following these tips will help you deliver that feedback like a leader while motivating your employees.

How do you give tough feedback in your food truck business? Share your thoughts in the comment section or social media. Facebook | Twitter

2018-01-03T08:01:10+00:00 By |Human Resources|

About the Author:

Richard is an architect by degree (Lawrence Technological University, Southfield, Michigan) who began his career in real estate development and architectural planning. In September of 2010 he created Mobile Cuisine Magazine to fill an information void he found when he began researching how to start a mobile hotdog cart in Chicago. Richard found that there was no central repository of mobile street food information anywhere on the internet, and with that, the idea for MCM was born.

One Comment

  1. ALFREDO PICCINONI Jan 14, 2018 at 5:08 pm

    Thank you so much for so much very useful information. One suggestion that I'd like to give would be to add examples on some of your articles, as an example, this one "Wait Before You Give Tough Feedback". You are completely right when you say it's not easy at all to deliver them as every personality is different for every employee and one never know how they could take it. I think examples of one or two different of situations would be a great guidance.
    Thank you again.
    Alfredo Piccinoni

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