tip of the day

In a recent survey conducted by SMG Benchmark Database, it was confirmed that when a server repeats a customer’s order back to them, it ensures the order was heard correctly and has a significant positive impact on the customer’s experience. When an order is repeated the customers were found to be satisfied 82 percent of the time versus the 60 percent satisfaction when an order was not repeated.

Verifying a customer’s order is a simple way to improve accuracy and minimize the number of problems your customer experiences. When an order was repeated the survey found that only 7 percent of the orders had problems versus the 20 percent that occurred when the orders were not repeated back to the customer.