Apologize the Right Way
Did you snap at a member of your food truck staff who didn’t get their work done? Or did your mistake on the line make a customer wait too long for their food? When your mistake affects someone else, here’s how to make up for it:
- Admit that you were wrong. Own up to what you did — or failed to do.
- Show you understand the repercussions. Don’t assume you know how the customer or staff member feels or thinks, but acknowledge that you know you’ve negatively affected them.
- Tell them what you will do differently. Reassure them that you won’t behave the same way in the future. Be specific about what you will change.